Puckly - Privacy policy.

Effective Date: 2025/03/30

Puckly ("we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, services, and community features (collectively, the “Platform”).

By using Puckly, you agree to the terms outlined below.

1. Information We Collect

A. Information You Provide

  • Account information: name, email address, password

  • Profile details: position, level, goals, training preferences

  • Payment info (processed securely via third-party providers)

  • Messages or interactions with our AI Coach

  • Community content: posts, messages, uploads

B. Automatically Collected Information

  • IP address and device type

  • Usage data: pages visited, time spent, clicks

  • Cookies and analytics data

2. How We Use Your Information

We use your information to:

  • Provide and personalize your training experience

  • Track your progress and recommend relevant content

  • Deliver customer support

  • Communicate updates, offers, and changes

  • Improve our services and platform features

  • Enforce our Terms of Service and community guidelines

3. AI Usage & Message Data

When you interact with Puckly’s AI features, we may store chat data to:

  • Personalize future responses

  • Track training topics

  • Improve the AI’s performance

Your AI messages are private and never shared publicly without your consent.

4. Payments & Third-Party Tools

We use secure third-party providers (e.g., Stripe, PayPal) for processing payments. We do not store your credit card or payment info.

We may also use:

  • Google Analytics or similar tools for usage stats

  • Discord for our community platform (subject to Discord’s own privacy policy)

5. Sharing of Information

We do not sell your personal data. We may share limited data with:

  • Service providers (e.g., payment processors, analytics platforms)

  • Coaches or content creators (only if relevant to your training plan)

  • Law enforcement or legal entities, if required by law

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences

  • Measure how you use the site

  • Improve speed and performance

You can disable cookies in your browser settings, but this may affect functionality.

7. Data Security

We take data security seriously and implement measures to protect your information. However, no platform can guarantee 100% security.

You are responsible for keeping your login credentials safe.

8. Your Rights

You can:

  • Request access to or deletion of your data

  • Update your personal information

  • Unsubscribe from marketing emails at any time

To request changes, email us at support@puckly.co

9. Children’s Privacy

Puckly is not directed at children under 13. If you are under 13, do not use the platform without parental consent.

10. Policy Updates

We may update this Privacy Policy as we improve Puckly. We’ll notify users of major changes through email or in-app messages.

11. Contact Us

For any privacy-related questions, contact:
📧 support@puckly.co
📍 Or visit our Contact Us page.